of Kempter Media & Publishing
1. General Scope of Terms & Conditions
When you purchase our products, you agree to the following terms and conditions as legal and binding between you and Kempter Media (Kuernbergstr. 47, 81369 Munich, DE) . Exceptions are only accepted when prior explicit written consent is provided.
2. Contract Fulfillment
A purchase contract is valid only when payment in full is received.
3. Cancellation Policy
You are entitled to a full refund if you return your merchandise within ten (10) days of purchase. A reason is not required for the returned item(s), however, the request must be in writing and the merchandise is returned within the 10 day period. To insure timely delivery of all return items, please send all returns to:
We will gladly refund your purchase price if you decide to cancel your order. Simply return the merchandise in approved shipping packaging. You agree to pay for shipment returns if you are dissatisfied with the product. Otherwise, the return within 10 days is free of charge.
If, however, the goods have signs of use or ‘wear or tear’, and are returned within the 10 day period, we reserve the right to reduce the refund value based on our value calculations.
4. Price, Shipping & Handling Costs
The quoted price at the time the order is placed is the payable price. Our prices are all calculated in Euros. The applicable taxes are included in the quoted price.
All orders shall be shipped to the address provided. All invoices shall be sent online to the e-mail address provided. Delivery quote information (date and time of delivery) is non-binding.
The following charges apply for both domestic and international deliveries: A shipping and handling fee of 2.90 Euros. We reserve the right to charge additional shipping and handling fees for all international shipments that may incur additional costs.
Delivery commitment is subject to product availability. If the ordered item is not able to processed at the time the order is submitted, the order shall be processed and shipped as soon as possible thereafter. The order will be cancelled if the merchandise is not available or is discontinued.
5. Payment Terms & Conditions
The total purchase price is due immediately upon order placement.
In case of payment default, we are allowed to charge an additional 5% above the current German Federal Bank published daily base rate. We reserve the right to claim additional damages due to late payments or payment defaults.
All delivered items remain the property of Kempter Medienverlag until payment processing is complete.
6. Warranties and Liabilities
In the case of defects of purchased items, you are entitled to a replacement of the defective item. We may refuse the repair and/or replacement of an item if it is associated with excessive costs or delays, or fails to remedy the defect in any other way. You are thus entitled to either withdraw from the contract or request a refund off of the purchase price.
There is a one (1) year statutory warranty period for ‘non-used’ or damaged purchased items.
We claim liability for damages that are incurred from breach of contractual obligations resulting from failure to deliver guaranteed, high-quality merchandise. We are only liable for damages which are listed in the rules and regulations under the Products Liability Act. An exclusion is allowed if the damaged item(s) are due to gross negligence or willful misconduct by us or our employees. In the case of a minor breach in the contract, we are liable for payment up to the purchase price of the ordered item(s).
Your personal information shall only be used when required for order processing, and thus may be forwarded to third parties (e.g. delivery via Deutsche Post, FedEx, DHL or UPS). Under no circumstances shall personal date be sold. All data processing shall be conducted in accordance to the rules and regulations of the Federal Data Protection Act.
8. Place of Jurisdiction
Jurisdiction for all disputes relating to commercial transactions, all legal representatives dealing with public and/or private legal proceedings shall be the authorized court of jurisdiction in Munich, Germany.
9. Severability Clause
If any part of this disclaimer is or shall become invalid, other legal regulations that are as similar in scope shall be used instead. The partial invalidity of individual provisions shall not affect the validity of the remaining provisions within these terms and conditions.
September 1, 2010 – Munich, Germany
For questions about your order, please contact:
81369 Munich, Germany
Tel: +49 (0) 178 -278 19 68
This post is also available in: German